IT Support Intern

Key Responsibilities:

• Provide first-level technical support for users on hardware, software, and network issues.
• Assist in installation, configuration, and maintenance of Windows systems, printers, and network devices.
• Monitor and report system performance, connectivity, and basic security alerts.
• Support day-to-day IT operations including user account management in Active Directory, email setup (Microsoft 365), and access permissions.
• Troubleshoot LAN/Wi-Fi connectivity, IP configuration, and peripheral issues.
• Maintain IT asset inventory and assist in hardware/software updates.
• Escalate complex issues to L2/L3 teams as per standard procedure.
• Follow IT policies, documentation, and security guidelines.

Required Skills & Knowledge:

• Basic understanding of Windows OS, Active Directory, and MS 365 environment.
• Familiarity with networking concepts (LAN, IP, DNS, DHCP).
• Awareness of antivirus tools and basic cybersecurity hygiene.
• Good problem-solving, communication, and employee-handling skills.
• Knowledge of CCNA certificate.

Qualification:

• Education: BCA, B.Sc. (IT/CS), Diploma in Computer Engineering, or pursuing BE/B.Tech in Computer Science / IT.
• Experience: Fresher / Final-year student / Recent graduate with strong technical interest in system administration.